Return Policy

Return Policy for Electric Portable Juicers

Effective Date: 01-06-2024

We are committed to ensuring your satisfaction with our electric portable juicers. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below:

1. Eligibility for Returns

• Return Period: You have 14 days from the date of receipt to initiate a return.
• Condition of Item: The juicer must be returned in its original condition, including all accessories, documentation, and packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

• Used Items: Juicers that have been used, modified, or damaged are not eligible for return.
• Missing Components: Items returned without original packaging, accessories, or documentation will not be accepted.

3. Return Process

• Initiate Return: To begin the return process, contact our customer service team at adibano.assistance@gmail.com within 14 days of receiving your juicer.
• Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
• Packaging: Securely pack the juicer in its original packaging along with the RMA number. Ensure that the package is adequately protected to prevent damage during transit.
• Shipping: Send the package to the address indicated on the receipt and the return shipping label. Ship the item using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Refunds

• Inspection: Upon receipt, our team will inspect the juicer to verify its condition and eligibility for return.
• Approval: If the return is approved, we will process a refund to your original method of payment within 7-10 business days.
• Deductions: If the juicer is not returned in its original condition or is missing components, a restocking fee or partial refund may apply.

5. Exchanges

• Replacement: If you received a defective or damaged juicer, please contact our customer service team immediately. We will arrange for a replacement to be sent to you at no additional cost.

6. Contact Information

• Customer Service: For any questions or concerns regarding returns, please contact our customer service team at: 
• Email: adibano.assistance@gmail.com

7. Additional Information

• Restocking Fee: A restocking fee of upto 60% may apply to returns that do not meet the eligibility criteria.
• Warranty: This return policy does not affect your statutory rights or the warranty provided with the product.

Thank you for choosing our electric portable juicers. We value your business and strive to provide the highest level of customer satisfaction.